The Whip Media Center of Excellence
Reinforcing our commitment to customer success
Whip Media’s Center of Excellence (COE) was established to reinforce our commitment to a customer-focused culture, and to ensure our clients achieve optimum performance and true, measurable business value.
Our COE proactively addresses new and emerging industry challenges,
customer needs and market opportunities by leveraging:
Deep Media & Entertainment Expertise
Leading Technology & Innovative Offerings
Forward-Thinking & Proven Industry Best Practices
World-Class Professional Services
A Global Team of Industry-Recognized Experts
The Whip Media team includes many talented entertainment industry veterans who spent years working for top studios and platforms in core areas like marketing, research, operations, distribution, and finance. Many of our team members are well-recognized in the entertainment industry as leaders, having received awards, accolades and recognition from leading industry publications and organizations.
We also employ some of the industry’s best and brightest technology experts, including highly skilled data scientists who know how to use data strategically to deliver impact for our clients.
Infusing Best Practices at Every Phase
of the Customer Journey
We closely track shifts in content distribution, acquisition and consumption. That knowledge enables us to design and build innovative solutions that truly recognize and respond to our customers’ most pressing issues. Additionally, through our extensive in-house expertise and experience, we can utilize proven best practices every step of the way – from design and development through onboarding, implementation and post-sales support.
Partnering with Customers to Prepare for the Future
We support your business, not just your software
Through our Customer Advisory Council, Whip Media connects our leadership team with a select group of partners and customers, creating an open dialog between members about our solutions, their usage, and how to best navigate today’s rapidly-changing entertainment ecosystem. This two-way communication and collaboration about products, industry trends and other important topics drives adoption, engagement and long-term value. By working closely with key stakeholders, we can – together – leverage data and optimize speed to market to solve problems and deliver ROI.
Unparalleled Service & Support
Our commitment to customer success is evident in the breadth and depth of our Professional Services offerings. Our dedicated staff provides end-to-end support to ensure our customers get the most from their Whip Media solutions.
Professional Services
Quality delivery and implementation helps our customers realize accelerated value.
Engagement Management
We dedicate teams to our clients on an ongoing basis to apply best practices and optimize ROI.
Managed Services
We can extend your data and finance teams to help scale and improve your operations.
Continuous Improvement
Training, process management, and other services deliver ongoing value enhancements.